je772 Privacy Policy

je772 ("je772", "we", "us", "our") operates the online gaming and sports betting platform accessible at je772.io, including any related mobile interfaces and subdomains (collectively, the "Platform"). This Privacy Policy sets out in clear terms how je772 collects, processes, stores, shares, and protects personal data relating to users of the Platform ("you", "your").

This policy applies to all individuals who access the Platform, including registered account holders, visitors who browse without registering, and any person who contacts je772 through our support channels. It covers all personal data processing activities carried out by je772 in connection with the operation of the Platform for the Bangladesh market.

This Privacy Policy should be read alongside the Terms & Conditions and Responsible Gaming Policy, which together govern the full relationship between you and je772. Where there is any conflict between this Privacy Policy and the Terms & Conditions on a data protection matter, this Privacy Policy prevails.

je772 takes its data protection obligations seriously. We are committed to handling personal data lawfully, transparently, and in a manner that respects the privacy rights of all players, particularly those based in Bangladesh. All data processing is conducted in accordance with applicable data protection principles.

je772 collects personal data through several distinct channels. The categories of data we collect are described below:

2.1 Registration Data

When you create a je772 account, we collect the following information:

• Full legal name
• Date of birth (to verify the 21+ age requirement)
• Residential address (city, division, and country — e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or Mymensingh)
• Email address
• Bangladeshi mobile phone number
• Username and encrypted password

2.2 Identity Verification (KYC) Data

To comply with Know Your Customer (KYC) requirements and to verify your identity and age, je772 may request and process:

• A copy of your National Identity Card (NID), passport, or other government-issued photo identification
• A recent utility bill, bank statement, or other proof of address dated within the last three months
• Source-of-funds documentation where required for compliance purposes
• A selfie or live photograph for facial verification purposes

2.3 Financial and Transaction Data

When you make deposits or request withdrawals, we collect and process:

• Payment method details (e.g., bKash account number, Nagad number, Rocket number, Upay number, bank account details for Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, or card details for Visa and Mastercard)
• Transaction history, including deposit amounts, withdrawal amounts, timestamps, and payment references
• Account balance and bonus balance history

2.4 Gaming Activity Data

• Betting history, wagering records, game session logs, and sports betting selections
• Win and loss records across cricket betting, live casino games, slots, and other gaming products
• Bonus and promotion usage history

2.5 Technical and Device Data

• IP address and approximate geolocation data
• Device type, operating system, browser type and version
• Session duration, page views, and navigation path through the Platform
• Cookie identifiers and similar tracking technologies (see Section 6)

2.6 Communications Data

• Records of any communications you send to je772 support, including live chat transcripts and email correspondence
• Feedback, complaints, and dispute records

2.7 Data We Do Not Collect

je772 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data (unless voluntarily provided in a responsible gaming context), biometric data for identification purposes beyond standard KYC, or data relating to criminal convictions, except where required by applicable law or fraud prevention obligations.

je772 processes your personal data for the following specific purposes:

je772 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or where otherwise permitted by applicable law.

je772 processes your personal data on the following legal bases:

• Contract Performance: The majority of processing activities are necessary for the performance of the agreement between you and je772 — specifically, operating your account, processing your transactions, and providing gaming services.
• Legal Obligation: Certain processing activities, including KYC verification, fraud reporting, and financial record keeping, are required by applicable law. je772 must process this data regardless of consent in order to meet its legal obligations.
• Legitimate Interests: je772 may process data on the basis of its legitimate business interests where those interests are not overridden by your privacy rights. This includes fraud prevention, platform security, responsible gaming monitoring, and analytics used to improve the Platform.
• Consent: Where je772 sends you promotional communications about bonuses, new games, BPL betting markets, seasonal offers (e.g., Eid, Pohela Boishakh), or other marketing content, this processing is based on your consent. You may withdraw consent at any time by updating your communication preferences in your account settings or by contacting [email protected].

je772 does not sell or rent your personal data to any third party. We may share your data only in the following limited circumstances:

5.1 Payment Processors

To process deposits and withdrawals, je772 shares necessary financial data with our payment partners, including bKash, Nagad, Rocket, Upay, and major Bangladeshi banking institutions. These processors receive only the data required to complete the specific transaction and are contractually prohibited from using that data for any other purpose.

5.2 Identity Verification Providers

je772 uses third-party KYC and identity verification service providers to validate the identity and age of players. These providers process identification documents and may perform automated checks against public databases. All such providers are bound by strict data processing agreements.

5.3 Game Content Providers

To deliver live casino, slots, and other gaming content, je772 integrates with third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive session-related data (such as account ID, stake amounts, and game outcomes) to deliver and settle game results. They do not receive personally identifiable registration data beyond what is technically required.

5.4 Fraud Prevention and Security

je772 may share data with third-party fraud detection services, device fingerprinting providers, and cybersecurity partners to identify and prevent fraudulent activity, money laundering, underage gambling, and other prohibited conduct.

5.5 Legal and Regulatory Authorities

je772 may disclose personal data to law enforcement agencies, financial intelligence units, regulatory bodies, or courts of law where required to do so by applicable legal process or where je772 has a good-faith belief that disclosure is necessary to prevent fraud, money laundering, or other criminal activity.

5.6 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of je772's business assets, personal data may be transferred to the relevant successor entity. You will be notified of any such transfer and the applicable privacy terms before the transfer takes effect.

je772 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, analyse usage patterns, and detect fraudulent activity. A cookie is a small text file placed on your device by the Platform when you visit. Cookies do not contain your personal identification data in readable form.

Types of cookies used by je772:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function. They enable you to log in, navigate between pages, and maintain your session. These cookies cannot be disabled without rendering the Platform unusable.
• Functional Cookies: These cookies remember your preferences, such as your selected language or display settings, to provide a more personalised experience.
• Analytics Cookies: je772 uses anonymised analytics data to understand how players navigate the Platform — which pages are visited, how long sessions last, and which features are used most. This data is processed in aggregate and does not identify individual users.
• Security and Fraud Detection Cookies: These cookies help je772 identify suspicious activity, detect automated bots, and protect against account takeover and fraudulent transactions.

You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies will impair your ability to use the Platform. Disabling analytics or functional cookies will not affect your core access to gaming services but may reduce the quality of your personalised experience.

je772 does not use third-party advertising cookies or retargeting pixels to display je772 advertisements on external websites.

je772 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or audit obligations. The following indicative retention periods apply:

After the applicable retention period has elapsed, je772 will securely delete or anonymise your personal data in a manner that prevents its reconstruction. Where anonymisation is used, the resulting anonymised data may be retained indefinitely for aggregate analytics purposes.

Players who have been self-excluded or blocked for responsible gaming reasons may have their identification data retained for a longer period to prevent re-registration in violation of the exclusion period.

je772 implements a comprehensive set of technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, loss, or destruction. Key security controls include:

• Encryption in Transit: All data exchanged between your browser or device and je772 servers is encrypted using TLS 1.2 or higher (256-bit SSL). This protects your login credentials, payment information, and account data from interception.
• Encryption at Rest: Personal data stored on je772 servers — including KYC documents, financial records, and account information — is encrypted at rest using AES-256 or equivalent industry-standard encryption.
• Access Controls: Access to personal data within je772's systems is strictly limited to authorised personnel on a need-to-know basis. All internal access is logged and audited.
• Two-Factor Authentication: je772 supports two-factor authentication (2FA) for player accounts, and uses 2FA internally for all staff with access to production systems.
• Intrusion Detection: je772 operates continuous network monitoring, intrusion detection systems, and automated anomaly alerts to identify and respond to potential security threats in real time.
• Data Minimisation: Systems are designed to collect and retain only the minimum data required for each processing purpose, reducing the potential impact of any security incident.

Despite these measures, no internet-based platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to affected individuals, je772 will notify the relevant individuals and, where required, the relevant authorities without undue delay.

As a je772 player, you hold the following rights in relation to your personal data. je772 will respond to all valid rights requests within 30 calendar days of receipt:

• Right of Access: You may request a copy of all personal data that je772 holds about you, along with information about how it is used and with whom it has been shared.
• Right to Rectification: You may request that je772 correct any personal data that is inaccurate or incomplete. Basic account details such as your email address or phone number can be updated directly from your account settings.
• Right to Erasure: You may request that je772 delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where the processing was unlawful. This right is subject to legal retention obligations — je772 may be required to retain certain data (e.g., financial transaction records) for statutory periods even after an account is closed.
• Right to Restrict Processing: You may request that je772 temporarily suspend the processing of your personal data while the accuracy of the data or the legitimacy of the processing is contested.
• Right to Data Portability: You may request that je772 provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider, where technically feasible.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to je772's ability to demonstrate compelling legitimate grounds.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

To exercise any of the above rights, please submit a written request to [email protected] with the subject line "Data Rights Request — [Your Account ID]". je772 may request proof of identity before processing your request to ensure that personal data is not disclosed to or acted upon by unauthorised persons.

je772 operates a strict 21+ age policy. The Platform is not intended for, and must not be used by, any person under the age of 21. je772 does not knowingly collect personal data from individuals under 21 years of age.

All registrations are subject to age verification as part of the KYC process. Where je772 has reasonable grounds to believe that a registered account belongs to a person under 21, the account will be immediately suspended and subjected to investigation. If the account is confirmed to belong to a minor, it will be permanently closed, all funds will be returned to their source, and the incident will be recorded.

Parents and guardians who believe that a person under 21 in their household has registered on je772 are encouraged to contact [email protected] immediately. je772 will treat all such reports with urgency and in strict confidence.

je772 also recommends that households with minors install parental control software on shared devices to prevent access to online gaming platforms. Widely used parental control solutions include tools provided by major device manufacturers and third-party providers.

The je772 Platform integrates with various third-party services to deliver its full range of gaming and operational features. These include game content providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi), payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard, and Bangladeshi banking partners), and operational technology providers (analytics, fraud detection, KYC verification).

Each third-party service provider operates under its own privacy policy and data processing terms. je772 enters into data processing agreements with all third parties who handle personal data on our behalf, ensuring that appropriate privacy and security standards are maintained. However, je772 is not responsible for the privacy practices of third-party websites or services that are independent of je772's control.

The je772 Platform does not contain links to external third-party websites other than those directly integrated into the gaming experience. Should you navigate to any external website independently of the je772 Platform, you do so at your own discretion and under the privacy terms of that external site.

je772 reserves the right to update or revise this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, business practices, or the features of the Platform. When material changes are made, je772 will notify registered players via email to their registered address and/or via a prominent notice on the Platform before the changes take effect.

The date at the top of this document reflects the date on which the current version of the Privacy Policy entered into effect . Your continued use of the je772 Platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised policy, you must cease using the Platform and may request account closure by contacting our support team.

Minor changes such as typographical corrections, clarifications that do not alter the substance of the policy, or updates to contact information may be made without advance notice. All historical versions of this Privacy Policy are available upon request by contacting [email protected].

If you have any questions, concerns, or requests relating to this Privacy Policy or the way je772 handles your personal data, please contact us using the details below. All privacy-related enquiries are handled by our dedicated data protection team.

Email: [email protected]

Subject Line: Privacy Enquiry — [Your Account ID or Full Name]

Response Time: je772 aims to acknowledge all privacy-related enquiries within 48 hours (Bangladesh Standard Time, UTC+6) and to provide a full substantive response within 14 calendar days of receipt.

Support Hours: 24/7, including public holidays in Bangladesh (Eid, Victory Day, Independence Day, Pohela Boishakh, and other national observances).

Where your concern relates to the exercise of a data rights request (access, erasure, portability, rectification, etc.), please include as much detail as possible about the specific data or processing activity in question, along with a copy of a valid identity document so that we can verify your identity before acting on the request.

je772 is committed to resolving all privacy concerns fairly and transparently. If you are not satisfied with the response you receive, you may escalate the matter through our formal complaints procedure as described in the Terms & Conditions.